At Zilleyone, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to make things right.
This Refund and Returns Policy outlines your options for returns, exchanges, and refunds when shopping with us at Zilleyone.com.
✅ What Products Are Eligible for Return?
We accept returns and exchanges on new, unused products only. This includes items that:
- Are in original packaging
- Have never been used or installed
- Include all original parts, manuals, and accessories
- Are returned within 30 days of delivery
Used, opened, or damaged products are not eligible for return unless they arrived defective.
🔄 Returns & Exchanges
- Return Window: 30 days from the date of delivery
- Accepted Returns: Yes, for both defective and non-defective items
- Exchanges: Yes, on eligible products (new & unused)
📦 Return Method
- How to Return: By mail
- Return Label: Included in your original package
- Return Shipping Fee: Free (we cover the shipping back to us)
- Restocking Fee: No restocking fees apply
💸 Refund Processing
- Refunds are issued to the original payment method
- Once we receive and inspect your returned item, refunds are processed within 3 business days
- You will receive a confirmation email once your refund is complete
⚠️ Non-Returnable Items
We do not accept returns for:
- Products that have been used or modified
- Items not in their original condition or packaging
- Custom orders or special promotional items (unless defective)
🚚 Shipping & Delivery Notes
- All products are shipped via FedEx
- Most orders are delivered within 5 to 8 business days
- We ship only brand-new products, and every item is carefully inspected before dispatch
🛠 Product Issues or Damaged on Arrival?
If your item arrives damaged or defective, please contact us immediately with:
- Your order number
- A clear photo of the issue
- A description of the problem
We’ll provide a solution — whether that’s a refund, replacement, or exchange — as quickly as possible.
📬 Need Help?
Our customer support team is available 24/7 to assist you.
📧 Email: support@zilleyone.com
💬 Live Chat: Available on our website
Thank you for shopping with Zilleyone. We’re committed to making your experience smooth, reliable, and hassle-free.