At Zilleyone, we’re committed to delivering your orders safely and on time. This Shipping Policy explains how and when your items are shipped, what to expect during the delivery process, and how to reach us if you need help.
📦 Order Processing Time
- Processing Time: Orders are typically processed and shipped within 1–2 business days after payment confirmation.
- Business Days: Monday–Friday (excluding holidays).
- You’ll receive an email confirmation with tracking details once your order has shipped.
🚛 Shipping Method & Carrier
- All orders are shipped using FedEx for reliable and fast delivery.
- We currently only ship within the United States.
- Signature may be required for high-value orders.
⏱ Delivery Time
- Estimated delivery time is 5 to 8 business days after your order is shipped.
- Actual delivery time may vary depending on your location, weather, or FedEx service conditions.
💵 Shipping Cost
- Standard Shipping: Free on all orders
- We do not currently offer expedited or overnight shipping
📍 Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this to track your package directly through the FedEx website.
If you don’t receive tracking info within 48 hours, please contact us at:
📧 support@zilleyone.com
🛑 Undeliverable Packages
If a package is returned due to an incorrect address or delivery refusal:
- We will contact you to verify the address
- We can reship the item or issue a refund (excluding shipping if applicable)
❗ Delays or Issues
While we work closely with FedEx to ensure timely delivery, delays may occur due to:
- Severe weather
- Peak holiday periods
- Remote delivery areas
- Unexpected service disruptions
We are not responsible for delays caused by the shipping carrier but will assist you in tracking and resolving the issue.
📞 Need Help?
If you have questions about your shipment, tracking, or delivery status, feel free to contact our support team 24/7:
📧 support@zilleyone.com
💬 Live Chat available on our website
Thank you for choosing Zilleyone. We’re here to ensure your order arrives quickly and safely.