FAQs

1. What products does Zilleyone sell?

Zilleyone specializes in two categories of products:

• Shipping Containers
• Used 40 Ft Trailers

Our products are carefully selected to provide durable, reliable, and high-quality storage and transportation solutions.

2. How do I place an order?

Simply browse our website, select the product you wish to purchase, add it to your cart, and proceed to checkout. Follow the payment instructions to complete your order securely.

3. What payment methods do you accept?

We accept a variety of secure payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal
• Stripe
• Major debit and credit cards

4. Do you offer free returns?

Yes. We offer free returns within 14 days of the delivery date for eligible products.

5. How long does it take to receive my refund?

Once we receive and inspect your returned item, approved refunds are processed within 3 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. How can I request a return?

To start a return, contact our customer support team with your order number and the reason for your return. We will provide you with return instructions.

7. Can I cancel my order?

Yes. Orders may be canceled before they have been processed or shipped. If your order has already been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your shipment until it arrives.

9. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will work quickly to resolve the issue by arranging a replacement, exchange, or refund where appropriate.

10. How can I contact Zilleyone?

If you have any questions or need assistance, please contact us using the information below:

Email: support@zilleyone.com

Phone: +1 559-237-8002

Address: 1118 Fulton St, Fresno, CA 93721, United States

Customer Support Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

11. Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment gateways. We do not store your complete credit or debit card information on our servers.

12. Can I change my order after placing it?

If your order has not yet been processed, we will do our best to accommodate changes. Please contact our customer support team as soon as possible after placing your order.